Frequently Asked Questions

The following is a list of frequently asked questions (FAQs). To read the answer to each question, please click on the question.

Questions:

When should I arrive at the hospital?

If your physician's office did not give you a specific arrival time, the nurse who conducts your pre-hospital interview or the person who pre-registers you can provide you with this information. If you do not feel well enough to register, please let the receptionist know so alternate arrangements can be made to help you. You may shorten your admitting time by calling ______________to pre-register for general services or_________________to pre-register for surgical services. If you are visiting us for surgical services, you will be asked to arrive at Fishermen’s Hospital at least two hours prior to your scheduled surgery time or at 5:30 a.m. if your surgery is scheduled for 7:15 a.m.
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Can I get an appointment today?

Please call our office at 407-351-5384 to inquire with one of our schedulers. We do have last minute cancellations and if so, you may be able to get in today or tomorrow at one of our offices.
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Where is UCA's Corporate Office?

UCA has 4 office locations in the United States: Corporate Headquarters: 17595 Tamiami Trail Suite 106 Fort Myers, FL 33908. Telephone: 239.415.3222 FAX: 239.415.7222 Central Business Office: 40306 LA Highway 42 Suite 201 Baton Rouge, LA 70769 Telephone: 215.363.2150 FAX: 215.363.2280 Business Development Offices: 122 E. Broad Street Suite 122-A Falls Church, VA 22046 Telephone: 703.533.5534 FAX: 703.533.5536 Business Support Offices: 8622 Winton Road Suite B Cincinnati, OH 45231 Telephone: 513.522.4600 FAX: 513.460.7373
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What is Health Management's Mission?

Health Management's mission is to enable America's best local health care. Health Management Associates provides the people, processes, capital and expertise necessary for our hospital and physician partners to fulfill their local missions of delivering superior health care services.
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I am on a very limited income with little or no insurance coverage. Is there anyone I can talk to about financial assistance?

Absolutely! Any time you feel that you may have difficulty paying your hospital bill, you are invited to call us. We can help find a solution that is tailored to your specific needs. You can reach our Finance Specialist (A-L) 826-4962 and (M-Z) 826-4912.
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Why become Board Certified in Urgent Care Medicine?

The absolute need for Board Certification in the field of Urgent Care Medicine is increasing rapidly. Board certification demonstrates a physician’s exceptional expertise in a particular specialty of medical practice. Board certification in Urgent Care Medicine signals a physician’s commitment and expertise in consistently achieving superior clinical outcomes in a responsive, patient-focused setting. Patients, fellow physicians, healthcare providers, insurers and quality organizations look for to Board Certification as the best measure of a physician’s knowledge, experience and skills to provide quality healthcare within their specialty. As patients and insurers are increasingly finding that Urgent Care Medicine is a viable and economical option versus care in the emergency department, so will the need for physician certification in this specialty.
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Where is CarolinaEast Medical Center located?

CarolinaEast Medical Center, the flagship of CarolinaEast Health System, is located at 2000 Neuse Blvd. in New Bern, NC. CarolinaEast Diagnostic Center and CarolinaEast Surgery Center are located adjacent to each other in McCarthy Square in New Bern. CarolinaEast Primary Care is located on Farm Life Avenue in Vanceboro, NC. CarolinaEast Rehabilitation Hospital is located adjacent to the Medical Center on Neuse Boulevard in New Bern. CarolinaEast Heart Center has offices on Newman Road in New Bern and Bridges Street in Morehead City, NC.
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How long will it take to recover from surgery?

The recovery time varies, depending upon the type of surgery performed. In may instances, patient undergoing laparoscopic surgery can return to work within one week and in some instances within a few days. Again, this depends on what type of surgery you are having. It also depends on the individual because everyone's pain tolerance is different.
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What is Family Medicine?

Family medicine, by definition, is comprehensive, continuing medical care provided to a family unit by a physician. To be certified as a specialist in a family medicine, a doctor must be trained in the following areas of medicine: pediatrics, internal medicine, surgery, obstetrics and gynecology, psychiatry, and community and preventive medicine. In order to be certified by the American Board of Family Medicine (ABFM), a physician must complete a three-year family practice residency training program after completion of medical school.
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In what states does First Professionals provide coverage?

Florida, Georgia, Arkansas, South Carolina and Ohio.
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What is FHMG?

FHMG is a not-for-profit, multi-specialty medical group whose physicians practice in 33 specialty areas. FHMG is a subsidiary of Adventist Health System.
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How Can I Find A Doctor?

To find out what physicians are affiliated with Redlands Community Hospital, click our "Find a Physcian" link at the top of the page.
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Can I schedule an appointment online?

All patients can request an appointment online using our web site. Please click on the link Request an Appointment and create an online account to utilize these services.
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Do I contact my doctor's office for prescription refills?

No. Please contact your pharmacy for prescription refills and your pharmacy will call or fax your physician to authorize your refill.
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What is an Otolaryngologist?

Otolaryngologists are medical doctors who complete at least five years of surgical residency training. This is composed of one year in general surgical training and four years in otolaryngology - head and neck surgery. Following residency training some otolaryngologists elect to complete advanced subspecialty fellowship training which can be 1–2 years in duration in Neuro-otology, Facial Plastic and Reconstructive Surgery, Rhinology or head and neck oncology.
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What is a Urologist?

A urologist is a physician who has attained certification by the American Board of Urology (ABU) and has specialized knowledge and skill with regard to problems of the male and female urinary tract and the male reproductive organs. Although urology is classified as a surgical subspecialty, because of the wide variety of clinical problems encountered, knowledge of internal medicine, pediatrics, gynecology, and other specialties is required by the urologist.
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Test

this was a test
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When was The Oshawa Foundation founded?

The Oshawa Hospital Foundation (OHF) was founded in 1974. The hospital cafeteria served as the birthplace of the Foundation, through a conversation about finding a steady way to raise money to pay for future hospital expansion.
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How do I make an appointment?

Patients are welcome to schedule their own appointments by calling 330-665-4100 or have their referring physician’s office call to do so. It is our goal to have our patients seen by one of neurosurgeons as quickly as possible. Our policy is to have new patients seen within 24-48 hours with the first available neurosurgeon.
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Where are you located?

Our address is 54 Hospital Drive, Osage Beach, MO 65065. For maps and directions, click the blue button above.
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How long have you been in business?

Over 40 years
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When may I visit a patient?

General visitation hours are from 8:00 a.m. to 8:30 p.m. Intensive Care Unit visitation hours are 8:00 a.m. to 8:00 p.m.
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Is the Emergency Services Department open 24/7?

Yes. At 10pm every night the main hospital doors are locked and re-open at 7am. The emergency waiting room doors are open 24/7, 365 days a year. Our Emergency Services dept., Radiology/Imaging dept. and Laboratory is open 24/7.
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Where can I smoke?

Summit Medical Center is a smoke-free campus. Patients and Visitors are not allowed to smoke anywhere on campus. Help is available to stop smoking. Please ask your nurse for more information.
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What time are visiting hours?

General hospital visiting hours are from 9:00a.m. to 8:30p.m. Visitors are required to get a visitor's pass from the ER if entering the facility after visiting hours are over. The Intensive Care Unit has special visiting hours. Visitors are generally restricted to immediate family. Because of the intensity of care given in this area, 15 minute visits are recommended in the following time allotments: 9:30-9:45am, 11:30-11:45am, 1:30-1:45pm, 3:30-3:45pm, 5:30-5:45pm, and 8:00-8:15pm.
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Can I smoke at the hospital?

For your safety, health, and the comfort of others, Paul B. Hall Regional Medical Center is a smoke free facility. Smoking is restricted to a designated smoking area located outside in the rear of the hospital.
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Is UniversityMedicalCenter.com a secured site?

Absolutely! UMC has partnered with GeoTrust, one of the most reputable online security providers, to implement secure site technology utilizing their 256 bit encryption SSL certificate. If that doesn't mean a whole lot to you, the site and server security measures we utilize surpass all requirements set forth by HIPAA regulations and recommendations.
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How do I find a primary care physician?

You may call our Physician Referral Line at 972-698-3789, or you may search our website by clicking on the Physicians link above.
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What should I bring to the hospital with me?

Bring as few personal items as possible for your use during your stay. Eye glasses, dentures and hearing aids need special care during your visit to protect them from loss or breakage. Always put them in the container provided by your nurse. Do not bring valuables to the hospital. Leave all jewelry at home or have it placed in the hospital safe. Keep only small change with you.We cannot assume responsibility for the loss of money or other valuables kept in your room. Because most electrical devices interfere with patient care and safety, leave items such as curling irons, radios and heating pads at home. You will be provided with a hospital gown, but you may bring a personal robe or slippers if you like. Please note that the hospital cannot be responsible for any lost personal items.
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Who can I contact if I want to volunteer my time at the hospital?

You can find information about our volunteer services on our website under the "Careers" tab, or you can contact our Volunteer Services Department at 912.486.1575.
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How may I obtain my patient records?

Click the link below and download the Information Disclosure Consent Form. Complete all sections on this form and fax to 407-892-3466.
Information Disclosure Consent Form
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What if I have a complaint about my care?

If at any time during a stay at Venice Regional Medical Center you are not receiving the kind of treatment that you have a right to expect, please make your concerns known to your physician or to the Nursing Director responsible for the nursing unit. In addition, our Patient Advocate can be reached at extension 37793 or from outside the hospital at 483-7793. If assistance is needed after normal business hours, please dial "0" and ask for the Nursing Supervisor. If you cannot resolve your issues using these avenues, you may obtain information about The Florida Agency for Health Care Administration (AHCA) by calling 888-419-3456 or The Joint Commission by e-mailing www.complaint@jointcommission.org or by calling 800-994-6610 Quality-of-Care Concerns If a Medicare beneficiary has a concern or is not satisfied with the quality of care received, he or she can call the FMQAI Florida Medicare Beneficiary Complaints Helpline at 800-844-0795.
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This is a sample question?

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Is This is a test faq?

Yes
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What is your fax number?

Our fax number is 601-933-5467.
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What type of services do you provide?

We offer a wide range of treatment options including inpatient, partial day patient and intensive outpatietn (four hours a day). We work with adults and seniors. We have a variety of special types of programs tailored to meet your needs and are available to answer your calls and questions 24 hours a day.
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Do I need an appointment to see an Urgent Care physician?

No, an appointment is never needed. Walk-ins are welcome during our hours of operation. (8 a.m. – 8 p.m. Monday – Friday; 10 a.m. – 6 p.m. on Saturday; 12 to 4 p.m. on Sunday)
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What is radiation therapy?

Radiation therapy is used to treat cancer. Your oncologist may recommend using radiation by itself or in addition to surgery or chemotherapy. Radiation therapy utilizes a radiation beam to kill cancer cells.
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What are your general office hours?

The wound care center is open 8:00am - 5:00pm Monday through Friday. When you need to reach us after hours please leave a message with our answering service.
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What is outpatient surgery?

Outpatient surgery allows a person to return home on the same day that a surgical procedure is performed. Outpatient surgery is also referred to as ambulatory surgery or same-day surgery.

Outpatient surgery eliminates inpatient hospital admission, reduces the amount of medication prescribed, and uses a doctor's time more efficiently. More procedures are now being performed in a surgeon's office, termed office-based surgery, rather than in an operating room.

Outpatient surgery is suited best for healthy people undergoing minor or intermediate procedures (limited urologic, ophthalmologic, or ear, nose, and throat procedures and procedures involving the extremities). Recently, people with more complex medical problems are undergoing outpatient surgery, and the types and complexity of surgical procedures have expanded significantly.
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Can I get an appointment today?

Yes
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What is Biloxi Regional Medical Center’s Policy Regarding the Enforcement of Advance Directives?

Biloxi Regional Medial Center can make reasonable inquiries relative to any living will or power of attorney for healthcare presented by or on behalf of any patient and can reject an offered living will or power of attorney if it is not in substantial or specific compliance with Mississippi law. Biloxi Regional can provide living will forms, but cannot provide witnesses for execution of a living will. Biloxi Regional also is not able to provide legal assistance regarding the preparation of an advance directive or suggest the name of an attorney to prepare an advance directive. A patient with an advance directive should present it at the time of admission to the nursing unit for inclusion in his/her medical records.
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Is Brooksville Regional Hosptial Accredited?

Public Notice PUBLIC NOTICE REGARDING JOINT COMMISSION SURVEY (POSTED JANUARY 1, 2006) Click the following link for public notice. Brooksville Regional Hospital and Spring Hill Regional Hospital are accredited by the Joint Commission on the Accreditation of Healthcare Organizations (JCAHO), which focuses on the quality and safety of care. JCAHO sets quality standards and evaluates organizations’ performance, with the goal of improving the safety and quality of care. Organizations are surveyed by JCAHO on an unannounced basis as of January 1, 2006. At any time, anyone who has concerns about patient care and safety in the organization, which the organization has not addressed, is encouraged to contact the organization’s management. The main hospital number is: 352-796-5111. If the concerns cannot be resolved through the organization, contact the Joint Commission. Joint Commission for the Accreditation of Healthcare Organizations One Renaissance Blvd. Oakbrook Terrace, IL 60181 630-792-5000 or 800-994-6610 or complaint@jcaho.org
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Mandate Charges

Notice to Patients Regarding Hospital Charges "Pursuant to Florida Law, House Bill Number 1629, information relating to this Hospital's patient charges is available by accessing the State of Florida website www.FloridaHealthstat.com Noticia Concerniente A Las Tarifas In Hospitales "Segun lo accordado por la ley de la Florida, Projecto de ley numero 1629, la informacion relacionada con la tarifa de pacientes in este hospital, esta disponible accessando la siguiente website www.FloridaHealthstat.com
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Test question #1?

the cost will vary.
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Do you accept personal checks?

Yes with valid ID.
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How can I make an appointment with Dr. Smith?

To make an appointment with Dr. Smith, please call our office at 318-255-9414.
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How do I make an appointment?

You can make an appointment by calling either of our two offices. To make an appointment with Dr. Langiulli, call 318-251-3773. To make an appointment with Dr. Zuckerman, call 318-513-9680.
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How can I make an appointment?

To make an appointment, please call our office at 318-251-8411.
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Where can I find more information on the insurance you accept?

We accept a wide range of insurance carriers. For a complete list of insurance policies we accept, please visit our Accepted Insurance section.
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Where can I find more information on the insurance you accept?

We accept a wide range of insurance carriers. For a complete list of insurance policies we accept, please visit our Accepted Insurance section.
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FAQs for Dr. Gayle and Dr. Meduna will be uploaded soon.

Thank you for your patience.
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What is your address?

1602 Rock Prarie Road, College Station, TX 77845
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Do I need a referral to see a BVC cardiologist?

If you are insured by an HMO, you should speak with your primary care office to obtain a referral for cardiology care. This will help you with your cardiology bills. Bring your referral with you to your visit with our office.
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What is Family Medicine?

Family Medicine is a Board-Certified specialty. Medical Doctors have to go through a three-year residency training after the four years of medical school, and then pass a board exam to become certified as Family Medicine Specialists. The exam then has to be taken again, every 7 years, in order to continue to practice our specialty. Dr. Denitzio was Board-Certified in 1984, and has retained his certification on the subsequent exams.

Family Medicine teaches doctors to make our main concern be You. We treat you as a whole person, in the context of your family, work, and community. We are committed to being your partners in developing healthy habits to prevent disease, or to treat you if you are suffering from acute or chronic medical problems. Family Medicine doctors are trained to provide most members of your family with 90% of the care that they may need, and to refer to specialists or the hospital for the minority of problems. Dr. Denitzio sees patients from age of 3 years and up, including routine child care, GYN exams, well-visits for teens and young adults, and thorough health evaluations for older adults, or chronic disease management (such as diabetes, emphysema, or high blood pressure). Whatever is needed, it can be addressed by your Family Doctor.
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Where can I find more information on the insurance you accept?

We accept a wide range of insurance carriers. For a complete list of insurance policies we accept, please visit our Accepted Insurance section.
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What do I need to bring with me to my appointment?

First, check with your insurance company to determine coverage, copayments and necessary referrals that you may need to bring along with you; make sure you have your insurance card on hand. Also, make sure that you bring a valid form of identification. Keep in mind that if you are being seen for a specific issue you should bring your X-Ray films/disc, test results, MRI results, etc.
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What should I expect during my visit?

Each visit varies depending on the medical issue at hand. However, it is important for you to be completely involved in your own medical needs. Come prepared with questions for your physician. If it helps, you should write down a few of them before you come for your visit or even have a friend or family memver come with you to help you remember to ask everything you need to know.
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What insurance plans do you accept?

We accept most major insurance plans, including Medicare and BlueCross/Blue Shield. Our office staff can assist you with billing or insurance questions and help with insurance filing for your visit, if you wish. For more information or to find out if we accept your particular insurance plan, contact our billing coordinator at 610-869-4627.
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Who will be in the operating room when I am having the surgery done?

When you are undergoing a surgical procedure, your care is in the hands of many people who make up the operating room team. Your surgeon will obviously be present and will likely have assistants which may be other surgeons or physicians, nurses and/or technologists. A specialist in anesthesiology will be present as well - either a physician (known as an anesthesiologist) or a certified regered nurse anesthetist (or CNRA). Their job is to prevent discomfort, monitor your condition and care for the general needs of the patient. Others in the room include a scrub nurse who prepares the instruments and supplies, and a circulating nurse who assists with patient safety and other needs in the room.
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Are you accepting new patients?

YES! We are currently welcoming new patients! Please call one of our many locations to make an appointment with a provider near you.
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What are the office hours?

Hour information to be input by ETV.
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What if I need my prescription refilled?

All new patients must be seen in the office prior to any prescription being refilled. For existing patients that have been seen within the past twelve months, prescription refills are handled during regular office hours. Please allow two business days for your request to be processed.
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What do I need to bring to my appointment?

Please bring the following: Information about any recent hospital stays, Lab work or diagnostic imaging reports (CT, MRI, mammo, x-ray, ultrasound). Current medications: name of the medication, milligrams, and dosage. A list of questions that you'd like to ask your doctor. Often, patients may have a list of questions they want to ask but forget them once they get into the doctor's office. We're happy to answer all of your questions and a written list can help ensure we do.
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Test question?

Test answer.
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What do I do if I miss one or two Birth Control Pills?

If you accidently miss one or two birth control.pills in a row, we recommend that you take two the following day at the regular schedule time. If missed two pills, you'll double up the first day and then double up the second day until caught up. You may spot during this time which is completely normal.
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What do I need to bring to my appointment?

What do I need to bring to my appointment? Please bring the following: Information about any recent hospital stays Lab or diagnostic imaging reports (CT, MRI, mammo, x-ray, ultrasound). If you don't have the report, let us know where the lab or imaging test was performed and we can request the report for you. Current medications: name of the medication, milligrams, and dosage. A list of questions that you'd like to ask your doctor. Often, patients may have a list of questions they want to ask but forget them once they get into the doctor's office. We're happy to answer all of your questions and a written list can help ensure we do.
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what are you hours of operation?

M-F 8:00-5:00
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What can we do for you?

Please see our services page for a listing of common urologic conditions and diseases we offer treatment for. This list is in no way comprehensive, so if you need something that is not on the list, simply ask and we will do our best.
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What do I need to bring to my appointment?

Please bring the following: Information about any recent hospital stays Lab or diagnostic imaging reports (CT, MRI, mammo, x-ray, ultrasound). If you don't have the report, let us know where the lab or imaging test was performed and we can request the report for you. Current medications: name of the medication, milligrams, and dosage A list of questions that you'd like to ask your doctor. Often, patients may have a list of questions they want to ask but forget them once they get into the doctor's office. We're happy to answer all of your questions and a written list can help ensure we do.
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In what states does APAC provide coverage?

Florida, Georgia, Alabama, Ohio, Texas, Arizona and Virginia.
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How many days will it take to see the doctor when I call the office to schedule an appointment?

1-3 days. Emergencies will be worked in the same day.
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What information do I need to bring to my first appointment?

1. Valid picture ID with current information 2. Health insurance Card 3. Payment 4. List of medications 5. Referral if insurance plan requires one 6. Any radiology reports (Ultrasound, CT scan, Hida scan, MRI) 7. Any test results and physician notes pertaining to the present problem you will be evaluated for. 8. Download New Patient Forms and bring completed forms to your first appointment.
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How many days will it take to see the doctor when I call the office to schedule and appointment?

We offer same-day appointments for acute medical needs. Typically, a patient can schedule a routine visit with the doctor within a few days or even on the same day.
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How many days will it take to see the doctor when I call the office to schedule and appointment?

More information on this topic coming soon!
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I am a new patient, what do I need to bring with me for the appointment?

  • Valid picture ID with current information
  • Health insurance Card
  • Payment
  • List of medications
  • Referral if insurance plan requires one
  • Any radiology reports (Ultrasound, CT scan, Hida scan, MRI)
  • Any test results and physician notes pertaining to the present problem you will be evaluated for.

For our new patients being evaluated for a breast condition: Please bring any Ultrasound, Mammogram, and MRI films along with the reports

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HOw do I schedule an appointment

call 1800-appointment!
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What are your office hours?

regular office hours are Monday through Friday, 8:30 a.m. to 5 p.m. with lunch from 12-1:30 p.m. Should your child require after hours care, please call the office phone number for assistance. Though we do not hold regular weekend office hours, please call Dr. Baker to determine if your child needs to be seen immediately or can wait to be seen during normal office hours.
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I am a new patient, what do I need to bring with me for the appointment?

-Valid picture ID with current information -Health insurance Card -Payment -List of medications -Referral if insurance plan requires one -Any radiology reports (Ultrasound, CT scan, Hida scan, MRI) -Any test results and physician notes pertaining to the present problem you will be evaluated for.
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As a new patient, what do I need to bring with me for the appointment?

You will need to bring your insurance cards, valid picture ID, payment, any completed paperwork, all medication and vitamin bottles, and any copies of records you have from other physicians. For subsequent visits, we request you bring any new insurance cards and all of your medications. Always notify us immediately by phone if you have any changes in your address or phone numbers. Do let us know which phone number you prefer for appointment confirmations.
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How many days will it take to see the doctor when I call the office to schedule an appointment?

Answer to come.
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1. I am a new patient, what do I need to bring with me for the appointment?

1. Valid picture ID with current information 2. Health insurance Card 3. Payment 4. List of medications 5. Referral if insurance plan requires one 6. Any radiology reports (Ultrasound, CT scan, Hida scan, MRI) 7. Any test results and physician notes pertaining to the present problem you will be evaluated for.
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What are your office hours?

Dr. Tutorino sees patients in the Altamonte Springs office on Monday (8:30 a.m. - 11:30 a.m.) , Tuesday and Wednesday (8:30 a.m. - 11:30 a.m. and 1:00 p.m. - 4:30 p.m.)
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. What should I bring to my appointment?

Please bring your list of current medications, any brain or spine MRI or CT Scan imaging available, an ID card, your insurance card, your physician referral’s request if available. If you are a new patient, please fill and bring the New Patients’ forms available in this website. If unable to print the forms before the appointment day, please arrive 30 minutes earlier to your appointment time.
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Can I have flowers delivered to a patient at Franklin Regional?

Mail and flowers will be delivered to the patient's room. Any mail received after the patient is discharged will be forwarded to the address noted in your admission papers.
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What is Dr. Katchen's methodology?

Dr. Debra Katchen, Board-certified in Family Medicine and Homeopathic Medicine takes the time to get to know each patient’s history and lifestyle. She takes an integratiove approach that not only treats illnesses, but also enhances her patients’ overall well-being.
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What is hip dysplasia?

Hip Dysplasia is a comprehensive term that has been used to include a spectrum of related developmental hip problems in infants and children, often present at birth. Your doctor may have used one of the following diagnoses for your child instead:
  • Congenital hip dislocation - where the hip is frankly dislocated at birth
  • Congenital dislocatable hip - where the hip is in place at birth, but dislocates fully when stressed
  • Congenital subluxatable hip - where the hip is in place, but dislocates partially when stressed
  • Acetabular dysplasia - where the hip socket is shallow and remains shallow, so that the hip is unstable
  • Developmental dysplasia (or dislocation) of the hip - a more recent term, to reflect the fact that there are cases that have apparently normal hips at birth, but develop the problem in the first year of life
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Does Mary Black Physicians Group accept most insurance plans?

Yes. Most major insurance plans are accepted at all Mary Black Physicians Group locations. We will also file your claim for you; however, any co-pays, deductibles, or non-covered services must be paid at time of services rendered. We also accept cash, check, Visa, MasterCard, Discover card and American Express. Participation with your insurance will be verified by the office when an appointment is scheduled.
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Are you accepting new patients?

Yes! We are currently welcoming new patients!
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I am a new patient, what do I need to bring with me for the appointment?

1. Valid picture ID with current information 2. Health insurance Card 3. Payment 4. List of medications 5. Referral if insurance plan requires one 6. Any radiology reports (Ultrasound, CT scan, Hida scan, MRI) 7. Any test results and physician notes pertaining to the present problem you will be evaluated for.
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What is Family Medicine?

Family Medicine is a Board-Certified specialty. Medical Doctors have to go through a three-year residency training after the four years of medical school, and then pass a board exam to become certified as Family Medicine Specialists. The exam then has to be taken again, every 7 years, in order to continue to practice our specialty. Family Medicine teaches doctors to make our main concern be You. We treat you as a whole person, in the context of your family, work, and community. We are committed to being your partners in developing healthy habits to prevent disease, or to treat you if you are suffering from acute or chronic medical problems. Family Medicine doctors are trained to provide most members of your family with 90% of the care that they may need, and to refer to specialists or the hospital for the minority of problems. We see patients from age of 3 years and up, including routine child care, GYN exams, well-visits for teens and young adults, and thorough health evaluations for older adults, or chronic disease management (such as diabetes, emphysema, or high blood pressure). Whatever is needed, it can be addressed by your Family Doctor.
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What are your Office Hours?

Our office is open from 8AM until 5PM, Monday through Friday, and closes at noon on Thursdays.
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What if I'm a new patient?

If you are a new patient, please bring your insurance card and arrive early to complete any necessary paperwork. If you have been under the care of another physician, please bring your records or have them delivered prior to your appointment.
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How do I contact the doctor’s office?

Avery Ranch Office Leila Williams, DO 15004 Avery Ranch Blvd., Suite 105 Austin, TX 78717 Phone: 512-528-7420 Fax: 512-528-7421 Buttercup Creek Office Ann Hathcock, DO 200 Buttercup Creek Blvd., Suite 115 Cedar Park, TX 78613 Phone: 512-249-1400 Fax: 512-249-1800
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How do I contact the doctor’s office?

Main: 512-528-0432 Fax: 512-528-0452 651 N US HWY 183, Ste. 110 Leander, TX 78641
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How do I contact the Occupational Medicine Clinic?

Main: 512-528-7401 Fax: 512-528-7402 1401 Medical Parkway Bldg. B, Suite 205 Cedar Park, TX 78613
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What can be done about dry skin?

Using a mild, unscented cleanser and a good moisturizer will help dry skin. However, if the dry skin does not improve, an appointment should be scheduled.
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What is the phone number for this location?

You can reach FamilyCare Associates by dialing (575) 525-4000.
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