Frequently Asked Questions

General hospital visiting hours are from 9:00a.m. to 8:30p.m. Visitors are required to get a visitor's pass from the ER if entering the facility after visiting hours are over. The Intensive Care Unit has special visiting hours. Visitors are generally restricted to immediate family. Because of the intensity of care given in this area, 15 minute visits are recommended in the following time allotments: 9:30-9:45am, 11:30-11:45am, 1:30-1:45pm, 3:30-3:45pm, 5:30-5:45pm, and 8:00-8:15pm.

What is HMA's Mission?

HMA's mission is to deliver compassionate and high quality health care services that improve the quality of life for our patients, physicians, and the communities we serve.

What is Biloxi Regional Medical Center’s Policy Regarding the Enforcement of Advance Directives?

Biloxi Regional Medial Center can make reasonable inquiries relative to any living will or power of attorney for healthcare presented by or on behalf of any patient and can reject an offered living will or power of attorney if it is not in substantial or specific compliance with Mississippi law. Biloxi Regional can provide living will forms, but cannot provide witnesses for execution of a living will. Biloxi Regional also is not able to provide legal assistance regarding the preparation of an advance directive or suggest the name of an attorney to prepare an advance directive. A patient with an advance directive should present it at the time of admission to the nursing unit for inclusion in his/her medical records.

Where is UCA's Corporate Office?

UCA has 4 office locations in the United States: Corporate Headquarters: 17595 Tamiami Trail Suite 106 Fort Myers, FL 33908. Telephone: 239.415.3222 FAX: 239.415.7222 Central Business Office: 40306 LA Highway 42 Suite 201 Baton Rouge, LA 70769 Telephone: 215.363.2150 FAX: 215.363.2280 Business Development Offices: 122 E. Broad Street Suite 122-A Falls Church, VA 22046 Telephone: 703.533.5534 FAX: 703.533.5536 Business Support Offices: 8622 Winton Road Suite B Cincinnati, OH 45231 Telephone: 513.522.4600 FAX: 513.460.7373

Is the Emergency Services Department open 24/7?

Yes. At 10pm every night the main hospital doors are locked and re-open at 7am. The emergency waiting room doors are open 24/7, 365 days a year. Our Emergency Services dept., Radiology/Imaging dept. and Laboratory is open 24/7.

Is UniversityMedicalCenter.com a secured site?

Absolutely! UMC has partnered with GeoTrust, one of the most reputable online security providers, to implement secure site technology utilizing their 256 bit encryption SSL certificate. If that doesn't mean a whole lot to you, the site and server security measures we utilize surpass all requirements set forth by HIPAA regulations and recommendations.

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When should I arrive at the hospital?

If your physician's office did not give you a specific arrival time, the nurse who conducts your pre-hospital interview or the person who pre-registers you can provide you with this information. If you do not feel well enough to register, please let the receptionist know so alternate arrangements can be made to help you. You may shorten your admitting time by calling ______________to pre-register for general services or_________________to pre-register for surgical services. If you are visiting us for surgical services, you will be asked to arrive at Fishermen’s Hospital at least two hours prior to your scheduled surgery time or at 5:30 a.m. if your surgery is scheduled for 7:15 a.m.

Mandate Charges

Notice to Patients Regarding Hospital Charges "Pursuant to Florida Law, House Bill Number 1629, information relating to this Hospital's patient charges is available by accessing the State of Florida website www.FloridaHealthstat.com Noticia Concerniente A Las Tarifas In Hospitales "Segun lo accordado por la ley de la Florida, Projecto de ley numero 1629, la informacion relacionada con la tarifa de pacientes in este hospital, esta disponible accessando la siguiente website www.FloridaHealthstat.com

Where can I smoke?

Summit Medical Center is a smoke-free campus. Patients and Visitors are not allowed to smoke anywhere on campus. Help is available to stop smoking. Please ask your nurse for more information.

Can I smoke at the hospital?

For your safety, health, and the comfort of others, Paul B. Hall Regional Medical Center is a smoke free facility. Smoking is restricted to a designated smoking area located outside in the rear of the hospital.

What is outpatient surgery?

Outpatient surgery allows a person to return home on the same day that a surgical procedure is performed. Outpatient surgery is also referred to as ambulatory surgery or same-day surgery.

Outpatient surgery eliminates inpatient hospital admission, reduces the amount of medication prescribed, and uses a doctor's time more efficiently. More procedures are now being performed in a surgeon's office, termed office-based surgery, rather than in an operating room.

Outpatient surgery is suited best for healthy people undergoing minor or intermediate procedures (limited urologic, ophthalmologic, or ear, nose, and throat procedures and procedures involving the extremities). Recently, people with more complex medical problems are undergoing outpatient surgery, and the types and complexity of surgical procedures have expanded significantly.

I am on a very limited income with little or no insurance coverage. Is there anyone I can talk to about financial assistance?

Absolutely! Any time you feel that you may have difficulty paying your hospital bill, you are invited to call us. We can help find a solution that is tailored to your specific needs. You can reach our Finance Specialist (A-L) 826-4962 and (M-Z) 826-4912.

What is Family Medicine?

Family medicine, by definition, is comprehensive, continuing medical care provided to a family unit by a physician. To be certified as a specialist in a family medicine, a doctor must be trained in the following areas of medicine: pediatrics, internal medicine, surgery, obstetrics and gynecology, psychiatry, and community and preventive medicine. In order to be certified by the American Board of Family Medicine (ABFM), a physician must complete a three-year family practice residency training program after completion of medical school.

Can I get an appointment today?

Please call our office at 407-351-5384 to inquire with one of our schedulers. We do have last minute cancellations and if so, you may be able to get in today or tomorrow at one of our offices.

Is Brooksville Regional Hosptial Accredited?

Public Notice PUBLIC NOTICE REGARDING JOINT COMMISSION SURVEY (POSTED JANUARY 1, 2006) Click the following link for a of the public notice. Brooksville Regional Hospital and Spring Hill Regional Hospital are accredited by the Joint Commission on the Accreditation of Healthcare Organizations (JCAHO), which focuses on the quality and safety of care. JCAHO sets quality standards and evaluates organizations’ performance, with the goal of improving the safety and quality of care. Organizations are surveyed by JCAHO on an unannounced basis as of January 1, 2006. At any time, anyone who has concerns about patient care and safety in the organization, which the organization has not addressed, he or she is encouraged to contact the organization’s management. The main hospital number is: 352-796-5111. If the concerns cannot be resolved through the organization, contact the Joint Commission. Joint Commission for the Accreditation of Healthcare Organizations One Renaissance Blvd. Oakbrook Terrace, IL 60181 630-792-5000 or 800-994-6610 or complaint@jcaho.org

How may I obtain my patient records?

Click the link below and download the Information Disclosure Consent Form. Complete all sections on this form and fax to 407-892-3466.
Information Disclosure Consent Form

What are your general office hours?

The wound care center is open 8:00am - 5:00pm Monday through Friday. When you need to reach us after hours please leave a message with our answering service.

What is Family Medicine?

Family Medicine is a Board-Certified specialty. Medical Doctors have to go through a three-year residency training after the four years of medical school, and then pass a board exam to become certified as Family Medicine Specialists. The exam then has to be taken again, every 7 years, in order to continue to practice our specialty. Dr. Denitzio was Board-Certified in 1984, and has retained his certification on the subsequent exams.

Family Medicine teaches doctors to make our main concern be You. We treat you as a whole person, in the context of your family, work, and community. We are committed to being your partners in developing healthy habits to prevent disease, or to treat you if you are suffering from acute or chronic medical problems. Family Medicine doctors are trained to provide most members of your family with 90% of the care that they may need, and to refer to specialists or the hospital for the minority of problems. Dr. Denitzio sees patients from age of 3 years and up, including routine child care, GYN exams, well-visits for teens and young adults, and thorough health evaluations for older adults, or chronic disease management (such as diabetes, emphysema, or high blood pressure). Whatever is needed, it can be addressed by your Family Doctor.

What is hip dysplasia?

Hip Dysplasia is a comprehensive term that has been used to include a spectrum of related developmental hip problems in infants and children, often present at birth. Your doctor may have used one of the following diagnoses for your child instead:

Congenital hip dislocation - where the hip is frankly dislocated at birth
Congenital dislocatable hip - where the hip is in place at birth, but dislocates fully when stressed
Congenital subluxatable hip - where the hip is in place, but dislocates partially when stressed
Acetabular dysplasia - where the hip socket is shallow and remains shallow, so that the hip is unstable
Developmental dysplasia (or dislocation) of the hip - a more recent term, to reflect the fact that there are cases that have apparently normal hips at birth, but develop the problem in the first year of life

Can I get an appointment today?

Please call the office where you would like to schedule your appointment. We do have last minute cancellations and may be able to get you in today or tomorrow. At all of our Urgent Care locations, appointments are not needed. Wait times will be minimal, and often times you will not have to wait at all. All you have to do is show up and a qualified doctor will see you.

Where can I find more information on the insurance you accept?

We accept a wide range of insurance carriers. For a complete list of insurance policies we accept, please visit our Accepted Insurance section.

Where is CarolinaEast Medical Center located?

CarolinaEast Medical Center, the flagship of CarolinaEast Health System, is located at 2000 Neuse Blvd. in New Bern, NC. CarolinaEast Diagnostic Center and CarolinaEast Surgery Center are located adjacent to each other in McCarthy Square in New Bern. CarolinaEast Primary Care is located on Farm Life Avenue in Vanceboro, NC. CarolinaEast Rehabilitation Hospital is located adjacent to the Medical Center on Neuse Boulevard in New Bern. CarolinaEast Heart Center has offices on Newman Road in New Bern and Bridges Street in Morehead City, NC.

What do I need to bring to my appointment?

Please bring the following: Information about any recent hospital stays Lab or diagnostic imaging reports (CT, MRI, mammo, x-ray, ultrasound). If you don't have the report, let us know where the lab or imaging test was performed and we can request the report for you. Current medications: name of the medication, milligrams, and dosage A list of questions that you'd like to ask your doctor. Often, patients may have a list of questions they want to ask but forget them once they get into the doctor's office. We're happy to answer all of your questions and a written list can help ensure we do.

Why become Board Certified in Urgent Care Medicine?

The absolute need for Board Certification in the field of Urgent Care Medicine is increasing rapidly. Board certification demonstrates a physician’s exceptional expertise in a particular specialty of medical practice. Board certification in Urgent Care Medicine signals a physician’s commitment and expertise in consistently achieving superior clinical outcomes in a responsive, patient-focused setting. Patients, fellow physicians, healthcare providers, insurers and quality organizations look for to Board Certification as the best measure of a physician’s knowledge, experience and skills to provide quality healthcare within their specialty. As patients and insurers are increasingly finding that Urgent Care Medicine is a viable and economical option versus care in the emergency department, so will the need for physician certification in this specialty.

Can I have flowers delivered to a patient at Franklin Regional?

Mail and flowers will be delivered to the patient's room. Any mail received after the patient is discharged will be forwarded to the address noted in your admission papers.

What should I bring to the hospital with me?

Bring as few personal items as possible for your use during your stay. Eye glasses, dentures and hearing aids need special care during your visit to protect them from loss or breakage. Always put them in the container provided by your nurse. Do not bring valuables to the hospital. Leave all jewelry at home or have it placed in the hospital safe. Keep only small change with you.We cannot assume responsibility for the loss of money or other valuables kept in your room. Because most electrical devices interfere with patient care and safety, leave items such as curling irons, radios and heating pads at home. You will be provided with a hospital gown, but you may bring a personal robe or slippers if you like. Please note that the hospital cannot be responsible for any lost personal items.

Who can I contact if I want to volunteer my time at the hospital?

You can find information about our volunteer services on our website under the "Careers" tab, or you can contact our Volunteer Services Department at 912.486.1575.

Where can I find more information on the insurance you accept?

We accept a wide range of insurance carriers. For a complete list of insurance policies we accept, please visit our Accepted Insurance section.

What insurance plans do you accept?

We accept most major insurance plans, including Medicare and BlueCross/Blue Shield. Our office staff can assist you with billing or insurance questions and help with insurance filing for your visit, if you wish. For more information or to find out if we accept your particular insurance plan, contact our billing coordinator at 610-869-4627.

What do I do if I miss one or two Birth Control Pills?

If you accidently miss one or two birth control.pills in a row, we recommend that you take two the following day at the regular schedule time. If missed two pills, you'll double up the first day and then double up the second day until caught up. You may spot during this time which is completely normal.

How long will it take to recover from surgery?

The recovery time varies, depending upon the type of surgery performed. In may instances, patient undergoing laparoscopic surgery can return to work within one week and in some instances within a few days. Again, this depends on what type of surgery you are having. It also depends on the individual because everyone's pain tolerance is different.

What is FPMG?

FPMG is a not-for-profit, multi-specialty medical group whose physicians practice in 33 specialty areas. FPMG is a subsidiary of Adventist Health System.

What can we do for you?

Please see our services page for a listing of common urologic conditions and diseases we offer treatment for. This list is in no way comprehensive, so if you need something that is not on the list, simply ask and we will do our best.

What if I need my prescription refilled?

All new patients must be seen in the office prior to any prescription being refilled. For existing patients that have been seen within the past twelve months, prescription refills are handled during regular office hours. Please allow two business days for your request to be processed.

What if I have a complaint about my care?

If at any time during a stay at Venice Regional Medical Center you are not receiving the kind of treatment that you have a right to expect, please make your concerns known to your physician or to the Nursing Director responsible for the nursing unit. In addition, our Patient Advocate can be reached at extension 37793 or from outside the hospital at 483-7793. If assistance is needed after normal business hours, please dial "0" and ask for the Nursing Supervisor. If you cannot resolve your issues using these avenues, you may obtain information about The Florida Agency for Health Care Administration (AHCA) by calling 888-419-3456 or The Joint Commission by e-mailing www.complaint@jointcommission.org or by calling 800-994-6610 Quality-of-Care Concerns If a Medicare beneficiary has a concern or is not satisfied with the quality of care received, he or she can call the FMQAI Florida Medicare Beneficiary Complaints Helpline at 800-844-0795.

What are your office hours?

regular office hours are Monday through Friday, 8:30 a.m. to 5 p.m. with lunch from 12-1:30 p.m. Should your child require after hours care, please call the office phone number for assistance. Though we do not hold regular weekend office hours, please call Dr. Baker to determine if your child needs to be seen immediately or can wait to be seen during normal office hours.

I am a new patient, what do I need to bring with me for the appointment?

Valid picture ID with current information
Health insurance Card
Payment
List of medications
Referral if insurance plan requires one
Any radiology reports (Ultrasound, CT scan, Hida scan, MRI)
Any test results and physician notes pertaining to the present problem you will be evaluated for.

For our new patients being evaluated for a breast condition: Please bring any Ultrasound, Mammogram, and MRI films along with the reports

What are Visiting Hours?

All Patient Areas, 8:00 a.m. - 8:00 p.m. (except ICU & NICU). The ICU visiting hours are 10:00 a.m. - 10:30 a.m.; 12:00 p.m. - 12:30 p.m.; 2:00 p.m. - 2:30 p.m.; 4:00 p.m. - 4:30 p.m.; and 8:00 p.m. - 8:30 p.m. The NICU is closed to visitors during the following times: 6:30 a.m. - 8:00 a.m. and 6:30 p.m. - 8:00 p.m.

1. I am a new patient, what do I need to bring with me for the appointment?

1. Valid picture ID with current information 2. Health insurance Card 3. Payment 4. List of medications 5. Referral if insurance plan requires one 6. Any radiology reports (Ultrasound, CT scan, Hida scan, MRI) 7. Any test results and physician notes pertaining to the present problem you will be evaluated for.

In what states does First Professionals provide coverage?

Florida, Georgia, Arkansas, South Carolina and Ohio.

What are your office hours?

Dr. Tutorino sees patients in the Altamonte Springs office on Monday (8:30 a.m. - 11:30 a.m.) and Tuesday (8:30 a.m. - 11:30 a.m. and 1:00 p.m. - 4:30 p.m.) and in Lake Mary on Wednesday from 8:30 a.m. - 11:30 a.m. and 1:00 p.m. - 4:30 p.m.

What is radiation therapy?

Radiation therapy is used to treat cancer. Your oncologist may recommend using radiation by itself or in addition to surgery or chemotherapy. Radiation therapy utilizes a radiation beam to kill cancer cells.

What information do I need to bring to my first appointment?

. What should I bring to my appointment?

Please bring your list of current medications, any brain or spine MRI or CT Scan imaging available, an ID card, your insurance card, your physician referral’s request if available. If you are a new patient, please fill and bring the New Patients’ forms available in this website. If unable to print the forms before the appointment day, please arrive 30 minutes earlier to your appointment time.

How many days will it take to see the doctor when I call the office to schedule an appointment?

1-3 days. Emergencies will be worked in the same day.

What is Family Medicine?

Family Medicine is a Board-Certified specialty. Medical Doctors have to go through a three-year residency training after the four years of medical school, and then pass a board exam to become certified as Family Medicine Specialists. The exam then has to be taken again, every 7 years, in order to continue to practice our specialty. Family Medicine teaches doctors to make our main concern be You. We treat you as a whole person, in the context of your family, work, and community. We are committed to being your partners in developing healthy habits to prevent disease, or to treat you if you are suffering from acute or chronic medical problems. Family Medicine doctors are trained to provide most members of your family with 90% of the care that they may need, and to refer to specialists or the hospital for the minority of problems. We see patients from age of 3 years and up, including routine child care, GYN exams, well-visits for teens and young adults, and thorough health evaluations for older adults, or chronic disease management (such as diabetes, emphysema, or high blood pressure). Whatever is needed, it can be addressed by your Family Doctor.

How many days will it take to see the doctor when I call the office to schedule and appointment?

More information on this topic coming soon!

Can I schedule an appointment online?

All patients can request an appointment online using our web site. Please click on the link Request an Appointment and create an online account to utilize these services.

What other services do you offer online?

In addition to appointment requests, Physician Associates currently offers online bill pay and prescription renewals. Note: At this time only Ocoee and Sand Lake locations offer online prescription renewals.

Can I communicate with the doctor over email?

More information on this topic coming soon!

What insurances do you accept?

We accept most health insurance plans. Our office staffs can assist you with necessary referrals and insurance filing.

When do I need to pay my co-pay?

Co-pays are collected at the time of service. All other patient responsibilites are billed to the patient once insurance has processed the claim.

How can I reach the on-call doctor when the office is closed?

To reach the on-call physician after hours, please call (484) 356-7111. Please be aware that you will be calling the doctor's cell phone and not an answering service or message center.

Can I communicate with the doctor overemail?

No.

What is a Nerve Conduction (NCS)/ Electromyography (EMG) study?

A NCS/EMG study is a diagnostic study that helps to identify and nerve lesions, where the lesion is located at and its severity. Also it identifies muscle abnormalities which could be secondary to a nerve lesion or to a muscle disease.

Does radiation hurt?

No. Radiation treatments are painless however some side effects may be experienced.

Where does Dr. Tutorino perform surgery?

Dr. Tutorino is on the Florida Hospital medical staff and performs surgery at Florida Hospital Altamonte.

2.What form of payments do you accept?

Cash, Visa, MasterCard, Check

How long has First Professionals been providing insurance for physicians?

Since 1975, First Professionals has maintained a strong commitment to its policyholders. With over 30 years of experience, we have the expertise to effectively protect our policyholders.

Where can I park?

Visitors may park, free of charge, in the hospital’s parking lot. Please do not park in spaces reserved for doctors and clergy. We offer a Courtesy Tram, which is available to give you a ride between your car and the hospital from 8:00 a.m. - 4:30 p.m., Monday through Friday. The tram regularly circles the parking lot to pick up arriving visitors and stops for departing visitors at the main lobby entrance.

What form of payments do you accept?

Cash, Visa/MasterCard, and Check

How do I schedule an appointment?

Simply stop in, call, fax, mail, or use the website to email us an appointment request and we will get you scheduled promptly, usually the same week, if not the same day. As always emergent urologic care is available through the emergency department.

Where is FPMG located?

FPMG practices are located in Central Florida’s Lake, Orange, Osceola and Seminole counties. FPMG’s corporate headquarters is located in Maitland, Florida.

What will I need for my first appointment?

We will either send you new patient paperwork, or it can be downloaded from your computer. It is important for you to bring the films or discs from any radiological studies you had performed prior to your visit. Copies of labortory studies can also be helpful.

What is GARDASIL and what is it used for?

GARDASIL is the only cervical cancer vaccine that helps protect against 4 types of human papillomavirus (HPV): 2 types that cause 70% of cervical cancer cases, and 2 more types that cause 90% of genital warts cases. The duration of protection of GARDASIL has not been established. So whether you wait until your next yearly exam or you make an appointment today, talk to your doctor or healthcare professional about GARDASIL.

Can I download forms and fill them out from home?

Most of our internal office forms are available for you on our New Patient Forms section.

Can I use my cell phone in the hospital?

Please note that the use of cellular phones is authorized only in designated areas – the cafeteria, waiting rooms and the lobby. Please advise your visitors of this rule as well. Bedside phones are provided for your convenience.

Can I use my cell phone at the hospital?

Call phones may be used at Franklin Regional Medical Center. However, in certain areas you may be asked to turn your phone off so that is does not interfere with patient care. We ask that users be mindful of other patients and their families.

Is Urgent Care Board Certification recognized by the American Medical Association (AMA)?

In 2003 the American Academy of Urgent Care Medicine (AAUCM) was admitted into the Specialty and Service Society (SSS) of the American Medical Association (AMA). The Specialty and Service Society (SSS) is the largest caucus in the American Medical Association (AMA) House of Delegates (HOD). For more information about the Specialty and Service Society of the AMA, please click here. In addition, in cooperation with the AMA, the AAUCM was successful in having Urgent Care Medicine, (UCM) established as a Self-Designated/Practice Specialty (SDPS) code. To change your SDPS to UCM, please download a Change Form from the Document Center.

How large is CarolinaEast Health System?

CarolinaEast Medical Center is a 350 bed, multi-facility health care provider serving the entire coastal North Carolina region. In addition to the inpatient hospital, CarolinaEast Health System's family of services includes CarolinaEast Diagnostic Center, CarolinaEast Surgery Center, CarolinaEast Primary Care, CarolinaEast Home Care, CarolinaEast Rehabilitation Hospital and CarolinaEast Heart Center.

Can I download forms and fill them out from home?

Most of our internal office forms are available for you on our New Patient Forms section.

Do you accept my insurance?

In order to best meet the needs of our patients, Gulf Coast Medical Group participates in most insurance plans. Medicare assignment is accepted. Insurance claims will be filed for all covered services. Please call our office to inquire if we participate with your plan or look on the Website under "Accepted Insurances." You may also check your plan to verify our participation and to confirm referral and co-payment requirements.

What causes hip dysplasia?

No one knows for sure, but multiple factors are probably involved. Incidence is 4 per 1000 live-births in the general population, but is much more frequent in Lapps and American Indians. Moreover, the condition tends to run in families and is more common among girls and firstborns. These facts suggest that there is a genetic factor involved. Certain practices such as infant swaddling and use of the cradle-board in certain cultures increase the chances of developing hip dysplasia. Hence environmental factors are also involved. Added to these is the observation that during the neonatal period, the baby carries a relatively high level of estrogen from the mother. This relaxes the ligaments In the body. Some babies are especially sensitive to the estrogen, thus causing the hip ligaments to be unduly lax, and the hip "unstable".

What insurances do you accept?

We accept most health insurance plans. Our office staff can assist you with necessary referrals and insurance filing.

What should I do if I have a medical emergency when the clinic is closed?

If you are experiencing chest pains, shortness of breath, or any other medical emergency please call 911.

Does the hospital have internet access?

Yes. Patients, visitors and doctors at Brooksville Regional have access to free Wi-Fi/wireless high-speed Internet while visiting the hospital. By offering Wi-Fi accessibility, patients and their loved ones can keep up with family or work via the Internet. Connectivity is available throughout the hospital including patient rooms and visitor waiting areas. Harton’s free Internet connection works with any Wi-Fi enabled device such as a laptop computer, Pocket PC or web-enabled cell phone.

Do you accept my Insurance?

In order to best meet the needs of our patients, Mid-Florida Cardiology participates in most insurance plans. Medicare assignment is accepted. Insurance claims will be filed for all covered services. Please call our office to inquire if we participate in your plan. You may also check your plan to verify our participation and to confirm referral and co-payment requirements.

What are your general office hours?

We generally accept appointments Monday from 8:00 am to 5:30 pm, Tuesday to Thursday from 8:00 am to 4:30 pm, and Friday from 8:00 to 2:30 pm. When you need to reach us after hours for an emergency, please call (407) 352-9717 and the answering service will contact us immediately.

Why am I receiving bills from several different places for one visit to Clark Fork Valley Hospital/Family Practice Clinics?

Clark Fork Valley Hospital/Family Medicine Network will bill you for the hospital/physician portion of the services you receive. You also may receive a bill from an affiliated provider who provides services at Clark Fork Valley Hospital/Family Medicine Network.. Examples of affiliated providers include radiologists, surgeons and pathologists. You can expect a separate bill for their services.

Insurance and billing?

Insurance Verification - We will gladly verify your insurance benefits to enable you to know your financial obligations associated with the care and services provided at New Gulf Coast Surgery Center.

Billing - We file your insurance claims for you. However, we remind you that your insurance coverage is a contract between you and your insurance company. Most insurance companies do not pay 100% of the total bill. Your insurance company may require a deductible and a percentage of the remainder, known as co-payment.

CareCredit - We accept CareCredit, which is a convenient, monthly payment program specifically designed to pay for healthcare expenses not covered by insurance including, co-payments, deductibles, and elective treatment and care. For more information contact New Gulf Coast Surgery Center, call CareCredit at 1-800-365-8295 or visit the CareCredit website at www.carecredit.com.

What is available in the cafeteria?

Hospital visitors may dine in the cafeteria located on the first floor. We offer a fresh salad bar, hot buffet items, and an array of desserts. The cafeteria is open to the public as well as to hospital staff during the following hours: Monday - Friday Lunch: 11 a.m. - 2 p.m. Supper: 4 p.m. - 6 p.m. Saturdays, Sundays & Holidays Lunch: 11 a.m. - 1:30 p.m. Supper: 4 p.m. - 6 p.m. Dinner: 4 p.m. - 6 p.m.

Is it OK to bring food from home for someone in your hospital?

Food may be brought from home if it has been arranged with your nurse and is allowed in the diet prescribed by your doctor. Please check first as the smell of foods can be unpleasant to some patients.

Joint Commission

Public Notice PUBLIC NOTICE REGARDING JOINT COMMISSION SURVEY (POSTED JANUARY 1, 2006) Click the following link for a of the public notice. Brooksville Regional Hospital and Spring Hill Regional Hospital are accredited by the Joint Commission on the Accreditation of Healthcare Organizations (JCAHO), which focuses on the quality and safety of care. JCAHO sets quality standards and evaluates organizations’ performance, with the goal of improving the safety and quality of care. Organizations are surveyed by JCAHO on an unannounced basis as of January 1, 2006. At any time, anyone who has concerns about patient care and safety in the organization, which the organization has not addressed, he or she is encouraged to contact the organization’s management. The main hospital numbers are: Spring Hill Regional Hospital 352-688-8200 Alex Contreras, CEO 352-688-3056 Debra Patterson 352-688-3053 If the concerns cannot be resolved through the organization, contact the Joint Commission. Joint Commission for the Accreditation of Healthcare Organizations One Renaissance Blvd. Oakbrook Terrace, IL 60181 630-792-5000 or 800-994-6610 or complaint@jcaho.org

Where is the hospital located?

Fishermen’s Hospital is located at 3301 Overseas Highway.

How long has UCA been in business?

Urgent Care America was founded in April, 2008. In January of 2009, UCA acquired the assets of Urgent Care Billing and Collections ("UCBCA") out of Prairieville, LA. UCBCA had been operation since 2001. Later in 2009, UCA acquired the assets of The Lohman Group ("TLG"). TLG had been in operation since 1997.

Does Biloxi Regional Medical Center Participate in Organ Donation and Transplantation Programs?

Medical advances have made it possible to transplant organs and tissues from one human being to another to improve and save lives. Advances in medical science have made transplant surgery increasingly successful. Transplantation is no longer considered experimental, but is a desirable treatment option and everyone’s help is needed to resolve the donor shortage. The best way to assure that more organs and tissues are made available is to sign a donor card and encourage others to do so. It is especially important to let your family know of your wishes to donate if the opportunity arises. It will most likely be a family member who is in a position to see that your wishes are carried out. It would also be useful to let your family physician and clergyman know that you would like to be a donor.

What is HMA's Vision?

HMA's vision is to:

Lead the Hospital Industry in Quality

In Clinical Metrics
In Patient Outcomes
In Customer Service

Achieve Top Tier in the Hospital Industry in Customer Satisfaction

For Our Patients
For Our Physicians
For Our Employees

Can I use my cell phone at the hospital?

Cell phones may be used at Harton Regional Medical Center. However, in certain areas you may be asked to turn your phone off so that it does not interfere with patient care. We ask that users be mindful of other patients and their families.

Where do I enter the hospital?

Visitors are asked to enter the facility through the main entrances located in the Outpatient Pavillion at the front of the hospital and the Emergency Room on the side. All other entrances have been locked to comply with security standards and for your safety.

What services does UCA provide?

Urgent Care America provides a host of services to urgent care centers that are detailed in our website. The centerpiece of our services is the billing and collections services which is further enhanced with the consulting, coding and credentialing components.

Where should I and my visitors park?

Parking is free and available in front of Fishermen’s Hospital.

Can I have flowers delivered to a patient at Paul B. Hall Regional Medical Center?

Mail and flowers will be delivered to the patient's room. Any mail received after the patient is discharged will be forwarded to the address noted in the admission papers.

Is internet access available at Spring Hill Regional?

Yes. Patients, visitors and doctors at Spring Hill Regional have access to free Wi-Fi/wireless high-speed Internet while visiting the hospital. By offering Wi-Fi accessibility, patients and their loved ones can keep up with family or work via the Internet. Connectivity is available throughout the hospital including patient rooms and visitor waiting areas. Spring Hill's free Internet connection works with any Wi-Fi enabled device such as a laptop computer, Pocket PC or web-enabled cell phone.

What should I do if I have a medical emergency when your office is closed?

If you are having a true medical emergency call 911.

How can I get my prescription refilled?

Please call our office and follow the prompts to leave a message for our medical staff to refill your prescription.

What is SafeScan?

Brooksville and Spring Hill Regional Hospitals are among the first hospitals in the nation to introduce the revolutionary SafeScan technology, which ensures the right medications are given to the right patients, in the right doses, at the right times. Nurses use these wireless devices – linked real time to pharmacy information –to scan barcodes on their badge, the patient’s wristband, and each medication prescribed for that patient. The handheld device requires comprehensive interactive documentation which assures safety through accurate medication administration.

Ho do I know if the wound care center is right for me?

If you have a wound that is not showing signs of improvement or has not healed within four weeks, consult the Wound Healing Center. A physician at the center will evaluate your wound and determine the best course of treatment.

What are your office hours?

Monday: 8:30 a.m. – 5 p.m.
Tuesday: 9 a.m. – 6 p.m.
Wednesday: 8 a.m. – 4:30 p.m.
Thursday: 9 a.m. – 6 p.m.
Friday: 8 a.m. – 12:30 p.m.
Saturday: 8 a.m. – noon (once a month)

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